Hotel of the Year, sponsored by Ensors Chartered Accountants, recognised both small and large serviced accommodation businesses, providing truly memorable guest experiences, demonstrating excellence across every aspect of the business which includes but is not limited to: customer service, additional personal touches or offerings to ensure that each guest is made to feel like an individual, and the amenities and facilities provided within the hotel and guest rooms.
We are delighted to be recognised as one of the top hotels in Norfolk!
The judges commented on our exceptional service and client care, "whilst ensuring a solid commitment to the local community." They went on to say: "A steady investment programme has ensured the property makes maximum benefit of its superb location and has enabled the owners to demonstrate their dedication to style and guest well-being. In addition, a commitment to using local produce and employing local staff has ensured the success of the business feeds right back into the heart of the local community."
James Holliday, owner added: "The whole team are delighted to be finalists for Hotel of the Year! It is the culmination of six years hard work since we took over The Norfolk Mead in 2013! While we are sad not to have won our category, we congratulate all the winners. As an independent, family-run and local Norfolk business, we are proud of our relaxed luxury offering and strive for excellence in hospitality for every guest. We'll be back next year!"
