Frequently Asked Questions

We’ve compiled a list of frequently asked questions to help you get the most out of your visit to our spa. Whether you’re curious about our range of treatments, booking policies, or what to expect during your visit, you’ll find all the essential information here. 

If you can’t find the answer you’re looking for, feel free to contact our friendly team on 01603 737 531 or email relax@norfolkmead.co.uk.

What are the Spa's operating hours? 

The Norfolk Mead Spa is open daily from 8:00 AM to 8:00 PM, Monday through Sunday.

How do I book a spa day or treatment? 

To book a spa day or treatment, please email us at relax@norfolkmead.co.uk or call us at 01603 737531. For information on packages and pricing, you can download our brochure here. 

What facilities are available at The Norfolk Mead Spa? 

At The Norfolk Mead Spa, you can enjoy a range of facilities, including our Thermal Suite, Outdoor Hot Tub, Aromatic Sauna, Coffee Lounge, Conservatory Restaurant, Relaxation Room, and Changing Rooms with vanity areas.

How early should I arrive for my spa appointment?

Please arrive no more than 5-10 minutes before your scheduled appointment time. This allows for a smooth check-in process while ensuring you have ample time to relax before your treatment begins.

Where should I check in upon arrival? 

Please enter through the main spa front door and check in at the reception desk upon arrival. Our team will be ready to assist you. 

What if I can't fill in the online forms for my appointment? 

If you encounter difficulties completing your forms online, please contact us for assistance. Please email relax@norfolkmead.co.uk or call our team on 01603 737 531. 

Can I still receive treatments if I've recently had surgery or an accident? 

We may not be able to treat you if you have undergone surgery or had an accident within the last 12 weeks. Please inform us of any recent medical events and our team will be able to advise. 

Can I receive treatments during pregnancy or breastfeeding? 

Yes, many of our spa treatments can be adapted for your comfort during pregnancy or breastfeeding, including the use of non-essential oil options. Treatments are safe from 12 weeks of pregnancy through to the end. We offer specialised pregnancy treatments and can modify our spa packages to ensure your comfort. Our staff is specially trained in pregnancy massage techniques and follows best practices. Additionally, The Natural Spa Factory products used are safely tested for pregnancy.

Do you offer treatments for individuals touched by cancer? 

Yes, we offer specialised Oncology Treatments designed to support individuals affected by cancer. In some cases, a doctor’s note may be required. Please contact us to discuss your needs and any specific concerns you may have.  

What precautions are in place due to Covid-19? 

If you have tested positive for Covid or display any cold/flu/sickness symptoms, we kindly ask that you stay at home. Our 48-hour cancellation policy remains in place.

Is there a recommendation for re-patch testing after the Covid pandemic? 

Yes, it is recommended to be re-patch tested for tint or lash lift if you have gone more than 6 months without a treatment or patch test with us.

Are there specific guidelines for using the Thermal Suite?   

Yes. The Thermal Suite includes a Hydrotherapy Pool, Herbal Steam Room, Experience Shower, Foot Spa, Outdoor Aromatic Sauna, Outdoor Hot Tub, and Outdoor Cold Shower Buckets. Each facility has its own purpose and usage guidelines. For detailed information on how to make the most of each feature, please refer to our Spa Etiquette Guidance.

Is spa access included for hotel guests? 

Yes. If you are staying with us, your hotel reservation includes a 2-hour slot to enjoy our spa. To secure this time, please contact us in advance as space cannot be guaranteed.  

What spa experiences do you offer? 

We offer unique experiences like the Mud Chamber, which is an ultimate detox experience, and Beer Spas, known for their antioxidant effects, featuring authentic wooden hot tubs with vitamin-rich Malt & Hops.

What products do you use in your treatments?

We use products from The Natural Spa Factory, our trusted partner. Their cruelty-free, vegan and plant-based ingredients align perfectly with our values. We appreciate their modern approach, unique packaging and distinctive ethos, which compliment the vision of Anna and James for The Norfolk Mead. Their signature Fig & Vanilla scent has become a defining feature of our spa experience. 

How do you tailor your massages?   

You can choose the pressure level that suits you best and select an essential oil that aligns with your desired post-treatment experience. This ensures that each massage is tailored to meet your individual needs and preferences. We customise our massages based on your preferences. 

What does a facial include?

We offer one of the best facials in Norfolk, according to our clients! We give 100% of our time within the appointment, offering a hand or scalp massage whilst they are relaxing with their product application. 

Do you offer spa treatments for men? 

Yes, all of our treatments and Natural Spa Factory products are gender-neutral. We do not discriminate between men and women and offer specialised treatments tailored to meet the needs of our male customers.

If you have any further questions or need additional assistance, our team is here to help. Feel free to call us at 01603 737 531 or email relax@norfolkmead.co.uk. We look forward to ensuring you have a fantastic experience at The Norfolk Mead Spa.